Institutionalizing Empathy-led Security at Edmonton City Centre, Paladin Security and QuadReal Property Group

Shared WisdomCommunity Voices
Written By Community Mental Health Action Plan, United Way of the Alberta Capital Region

This story picks up from where we left off in the Shared Wisdom story, “From enforcement to coffee and compassion: Trauma-informed care at Edmonton City Centre” that described a sea change in how security services are conceived and delivered at Edmonton City Centre (ECC).

Community Mental Health Action Plan, United Way of the Alberta Capital Region

The Community Mental Health Action Plan is committed to improving mental health in the Edmonton area. This partnership is made up of diverse community members from government, non-profit organizations, and individuals. The Action Plan is focused on improving service delivery, system integration, and the use of evidence-informed practices for mental health. Through collaboration, we create mental health resources, evidence-based tools, and share training opportunities for the community.

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How the Distress Centre Calgary implemented Canada’s first peer chat and text service for youth in distress: ConnecTeen
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Making a difference: When effective training meets people and settings ready for change